سياسة الإستبدال و الإسترجاع

The return and exchange policy at Wail Arts Store. It is required: 1. The condition of the artwork must be original and unused or undamaged in case there is an error in the artwork sent by Wail Arts Store. 2. The cost Wail Arts Store bears the exchange or return fees if the order arrives broken or damaged or different from what was requested by the customer, and the customer bears no costs, within 5-10 working days from the date Wail Arts Store is notified of this. Contact must be made within 7 days at most from the date the customer received the order. 3. Order cancellation The customer can cancel the order and get a refund before the order status changes to "Being prepared." Orders cannot be canceled after being prepared by Wail Arts Store. 4. Exchange and return Digital drawing boards or designs The digital drawing boards or design refer to all displayed designs and drawings for boards at Wail Arts Store, digitally drawn or digitally designed, as they are not ready-made products. They are approximate designs for the final product and are executed upon the customer's request. Digital drawing and printed design boards ordered from Wail Arts Store cannot be exchanged or returned unless there is an error in the type of board sent or a manufacturing defect, as all our boards are printed and manufactured based on the customer's request and are not ready-made or imported. Boards are printed and assembled at Wail Arts Store after the customer's order. Custom order boards You cannot exchange or return boards that have been drawn or modified according to the customer's request because Wail Arts Store cannot resell or display them, unless the board does not include the agreed-upon modifications in color, background color, drawing, or lines between the customer and Wail Arts Store. Fine art paintings can be exchanged or returned within 7 days at most from the date of receiving the order, provided the painting is in its original condition and has not been used, opened, or damaged. Wail Arts Store bears the shipping and delivery costs if the order sent to the customer is incorrect or defective. The customer bears the shipping cost to return the product to the store if the reason is not a mistake or manufacturing defect from Wail Arts Store. The customer bears the shipping cost for the new product after replacing the first product if there is no mistake or manufacturing defect from Wail Arts Store. Steps for exchange + return You can request an exchange or return at Wail Arts Store by contacting customer service through the store’s communication channels 'Click here,' which includes the following information: • Invoice number • Customer name • Reason for exchange or return • Providing specifications such as the desired color, type of board, and quantity.